Resume Highlights and TEAM accomplishments
Positions and Opportunities of Service Held
Served in all opportunities of...
LTC-NHA, Administrator, Senior Administrator, Regional Operations, Project Manager
Experience in all areas of... SNF-ALF-CCRC-FAITH BASED ORGANIZATIONS
RECENT EXPERIENCE…….
4 Change of Ownerships in past 18 months
2 Moratoriums Corrected to reopen and advance admissions and census growth
2 Special Focus Facilities
With 1 being removed after 3 months of service
With 1 having 1 great survey and 1 more remaining survey from being removed.
The leadership style I strive to become is a Servant Leader that Influences team members to be their very best and to provide the greatest customer experiences!
Team Accomplishments
- Excellent in Annual Survey, Covid Preparedness and Joint Commission
- 5 Deficiency Free Infection Control COVID Surveys in 2021
- 3 Deficiency Free Infection Control COVID Surveys in 2020
- Multiple 5 Stars including 2018 and multiple SNF’s
- Numerous Team Awards in Customer Satisfaction Surveys
- State Surveys with Multiple Deficiency Free including 2017
- Federal CMS Deficiency Free Survey including 2017
- AHCA Silver Award Winner in 2017
- Zero Substantiated complaint surveys in last several years
- Margins and Rates grew many straight months in numerous years.
- Stewardship of 10 to 15 million dollar annual budgets
- Numerous Transitions and Turn-Arounds as interim and permanent NHA
- High Outcomes of Clinical, Census, and Customer Service Satisfaction
- Financial Outcomes in top 10% of numerous Companies/Organizations
- CEO Roundtable Recipient based on excellent outcomes
- Created companywide Retention and Multimedia Orientation programs
- Exceptional and Motivated Team Builder to accomplish outcomes in census, budgets, surveys, retention, and dynamic team cultures.
Core Strengths
* Relationship Specialist – Dynamic in building relationships as a Servant Leader
* Financial Expertise with EBITDA, P&L's, Budgets, and all financial statements
* Root Cause Analysis Driven to leverage Past Performances for Better Future Outcomes
* QAPI skill sets that engages each department to achieve the desired outcomes.
* Survey and JCAHO expertise, coaching and training all aspects of Survey Readiness.
* Partnership builder between leadership, Federal CMS, State Medicaid Agencies, HMOs
* Unique ability to adapt quickly to challenges and changing environments.
* Margin expertise: 25 years’ experience in Finances, Employees, and Cost Savings
* Sustaining Outcomes as a “Top Performer” by Engaging Teams for Common Goals
* Self-motivated, exceptional charisma, hands on management style, priority driven.
* Public Speaker: Communicates well with the public, staff, and all levels of management
* In-depth Building Skills with Interior Design Expertise – Refurbished multiple facilities.
* Proficient in regulatory knowledge, MAR’s, charting, and care plans – Med-Tech certified
Technical and Personal Skills
· Business Development Skills in sales and census growth
· In-depth financial skills in understanding EBITDA and Margin Growth
· Public Speaking, Coaching, Teaching, Critical Thinking, Team Building
· Event Planning and speaking engagements with skills in multimedia
· Building Construction Skills with Interior Design Expertise – Refurbished multiple facilities.
· Expertise in the Microsoft Office software with Expertise at video and photo editing.
Formal Education
College of Charleston – SC
Bachelor of Arts, Business Finance and Communications
Forest at Duke CCRC - SNF, ALF, MC
Duke University Affiliated Health Care System LNHA AIT Program
American College of HC Executives
Certified and Licensed for Skilled Nursing